Frequently Asked Questions

Getting started with MAINSYS is very easy:

• Fill out the registration form on our homepage
• Verify your email address and create a password
• Go through a short organization setup wizard
• Start adding your first programs and clients

The entire process takes no more than 10–15 minutes, and the system guides you through all the necessary steps.

Yes! We offer a 30-day free trial with no credit card required.

During the trial period, you have access to all system features, including:

• Unlimited number of clients and programs
• All advanced features
• Full technical support
• Data import from other systems

No. MAINSYS is a web-based application, so no special hardware is required. You only need:

• A computer, tablet, or smartphone
• An internet connection
• A modern web browser (Chrome, Firefox, Safari, Edge)

The system works across all devices and platforms with no software installation required.

Yes, MAINSYS fully supports managing multiple branches within a single organization. You can:

• Create separate branches with their own programs and instructors
• Set different schedules for each branch
• Manage finances and reporting separately or centrally
• Assign different permissions to branch administrators

The substitution system in MAINSYS is flexible and intuitive:

• Simple marking of a lesson for substitution
• Automatic suggestions of available instructors
• Instant notifications for substitute instructors
• Automatic notification of parents about instructor changes
• Clear overview of all substitutions in one place

Yes, parent self-service is one of MAINSYS’ key features:

• Parents have their own access to the system
• They see available time slots with free capacity
• They can choose the most suitable group
• The system automatically checks capacity limits
• Everything works in real time, without phone calls or emails

We offer flexible pricing plans based on the size of your organization:

• Start: For small organizations up to 100 clients
• Professional: For medium-sized organizations up to 500 clients
• Enterprise: For large organizations with more than 500 clients

All plans include all system features. You can find the detailed pricing on the Pricing page.

Yes, all updates and new features are included in your subscription. There are no hidden fees for:

• Regular system updates
• Security patches
• Technical support
• Custom features are billed separately according to the pricing.

Yes, you can cancel your subscription at any time without penalties or hidden fees. After cancellation:

• You retain access until the end of the paid period
• You can download all your data
• No automatic renewal
• If you return, your data will be retained for 90 days

We provide comprehensive technical support in Czech and English:

• Email support: podpora@mainsys.cz (response time depends on plan)
• Online meeting: By prior email arrangement, may be charged according to the pricing.
• Documentation: Extensive help guides and video tutorials
• Training: On-site or online training for your team (see pricing)

We can help you transition from another system:

• Analysis of your existing data
• Data import from Excel or other systems (handled with Support)
• Training your team on the new system

Data migration is included free of charge in larger plans; smaller plans may incur a fee.

Even outside business hours, you have several options:

• Extensive documentation and help available 24/7
• Video tutorials for the most common tasks
• The system is intuitive, and most tasks can be handled independently
• 24/7 support is available for the Enterprise plan